We do not currently accept returns or exchanges on products. All orders are considered final sale. For order inquiries and questions, please email us at info@biohdskin.com.

The average order processing time is 1-3 days, with a shipping time of 1-4 days, possibly sooner.

In the event of weather conditions, epidemics, or holidays according to US law, delivery times may be delayed. We appreciate your understanding in such cases.

Orders will be shipped via FedEx, DHL, and UPS in an insulated mailer. Orders over $75 ship free.